What data we collect
This service is provided by the Legal Aid Agency (LAA), part of the Ministry of Justice (MoJ).
We do not collect any personal information about potential applicants or legal aid clients that could identify an individual in this service. The financial information you provide about your client is held anonymously.
We do collect personal information about individuals using this website. This information is collected separately from and cannot be linked to financial information submitted. We collect:
- your Internet Protocol (IP) address
- details of which version of web browser you used
- information on how you use the site, using cookies and page tagging techniques
Where you provide your consent, we use Google Analytics cookies. Google Analytics processes information about:
- the pages you visit
- how long you spend on each page
- how you arrived at the service
- what you click on while you visit the service
- the device and browser you use
We make sure you cannot be identified by Google Analytics data. We do not pass any of your personal data to Google Analytics, and Google Analytics does not store your IP address.
We will not combine analytics information with other data sets in a way that would identify who you are.
Find out more about how we use Google Analytics and other cookies on this service.
Why we need your data
We collect your data to:
- gather feedback to improve our services
- monitor use of the site to identify security threats
We use the information we collect through Google Analytics to see how you use the service and to see how well it performs on your device.
We do this to help:
- make sure the service is meeting the needs of its users
- make improvements to the service
- make performance improvements, for example improving page load time and data usage
Our legal basis for processing your data
The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of this service.
The legal basis for processing data collected with Google Analytics in this service is your consent.
What we do with your data
The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Google Analytics 4). We do not allow Google to use or share this data for their own purposes.
No information that you provide will be shared outside the MoJ, other than with MoJ IT providers that provide services supporting the running of this service.
We will not:
- sell or rent data to third parties
- share data with third parties for marketing purposes
How long we keep your data
We will only retain your data for as long as it is needed for the purposes set out on this page.
We will retain summary logs of interactions with the service for five years, but these logs are fully anonymous.
We will delete access log data which contain your IP address after 30 days.
Where your data is processed and stored
We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored. All personal data is processed in the EEA.
How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.
Links to other websites
This service contains links to other websites.
This privacy notice only applies to this service and does not cover other government services and transactions that we link to.
If you follow a link to a service provided by another government department or agency, that organisation will:
- be the data controller
- be responsible for processing any data you share with them
- publish and manage their own privacy notice with details of how to contact them
Contact us or make a complaint
Contact us by email at email@example.com if you:
- have a question about anything in this privacy notice
- think that your personal data has been misused or mishandled
You can also contact our Data Protection Officer (DPO):
- Data Protection Officer
- Ministry of Justice
- 102 Petty France
- SW1H 9AJ
The DPO leads on all aspects of data protection for the MoJ.
When we ask you for information, we will comply with the law. If you consider that your information has been handled incorrectly, you can contact the Information Commissioner for independent advice about data protection. You can contact the Information Commissioner at:
- Information Commissioner
- Telephone: 0303 123 1113
- Textphone: 01625 545860
- Monday to Friday, 9am to 4:30pm
- Find out about call charges
- Information Commissioner's Office
- Wycliffe House
- Water Lane
- SK9 5AF
Changes to this policy
Last updated 28 April 2023